You never really want to call an insurance agent but everyone in Kelli's office is very nice and helpful. Every fender bender has been dealt with without a problem. They were great after I hit a deer. They even helped my roommate deal with another State Farm agent.
The staff at Kim's agency was very pleasant and available to answer questions when they arose. The reason for 3 stars is due to not being notified of a drastic jump in premiums for my vehicles. Almost doubled and no explanation was provided. I had no claims or changes in anything to warrant this increase. And other than receiving my premium notice in the mail, there was no other communication. Then when my homeowner's insurance came due, another huge increase (not double but very significant), again, with no warning or explanation provided, even when I asked a staff member at her agency. I've since switched to another local agent with a different company and received the same rates I was paying prior to this increase.
Great experience today going over all my polices with agent Kim Ruter. She explained some changes we made very clearly and understandable. Office staff was very nice and helpful as well. I've been a State Farm customer for nearly 50 years.
Unethical and Unprofessional!
My advice would be for agents to reach out to customers, prior to the customer finding out about the increase in the mail, to discuss the increase and any possible areas of savings or improvements.
Excellent people to work with! Service with a smile!
Kim Ruter State Farm Insurance Agent is a US Insurance Agency based in Clear Lake, Iowa. Kim Ruter State Farm Insurance Agent is located at 418 N Shore Dr, Clear Lake, IA 50428, USA.
Please contact with Kim Ruter State Farm Insurance Agent using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kim Ruter State Farm Insurance Agent opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.