Update: Just received a call from a very conscientious supervisor who has talked us through a remedy that will hopefully resolve our repetitive problems. And yes, they have to visit us on their off hours (sorry for our schedules). If this is truly the remedy, I'll revise my rating and state that this is the way business should be handled. Thank you CL Tel for the efforts.
We have been customers of CL Tel over 10 years. Rare problems were experienced and the company always was quick to resolve - which is my expectation. We were basically forced to convert to their fiber optics last year and have had nothing but problems with both internet and cable and even phone ever since. Major issues were experienced in March and after us constantly calling and demanding call backs and finally speaking with 'supervisors', Sunday service was scheduled which resulted in our phone not working! So - another Sunday spent with the tech. No problems until 10:45 pm on a Sunday so of course no remedy could be obtained. We have called several times waiting for a tech to respond and still no responses as to the plan to remedy my internet issues. I should have held my monthly payment back but mistakenly paid on time AGAIN so I have no leverage. Don't care what their overall rating is, this customer is looking for another provider.
Cl Tel is a US Point Of Interest based in Clear Lake, Iowa. Cl Tel is located at 107 N 4th St, Clear Lake, IA 50428, USA.
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